The key for us was to create a process that gives Procurement better oversight and control without making things more complicated for our hiring managers. With Fill, we have been able to standardise the way we work, reduce manual administration and make the process easier to navigate across the organisation.
Green Cargo’s consultant procurement process involves managers, procurement, suppliers, approvals, agreements, NDAs, and extensions across the organization. Before Fill, these steps were handled across emails, documents, spreadsheets, and separate supplier relationships, making coordination more time-consuming and consolidated oversight more difficult.
For managers, moving an assignment forward involved several manual steps and coordination across multiple channels.
Extensions could also require significant administrative lead times, particularly when approvals, agreements, and signatures had to be coordinated manually.
Green Cargo’s Head of Procurement Svein Gunnberg saw an opportunity to establish one clear process that would strengthen procurement oversight while making everyday work easier for managers.
With sponsorship from the CFO and later the CHRO, Svein Gunnberg led the transformation together with Fill. In less than eight weeks, Green Cargo redesigned the complete process, from request and approval to competitive sourcing and signed agreement. Consultant agreements and NDAs were reworked, responsibilities were clarified, and approval and signature requirements were built directly into the workflow.
The new model balances governance with autonomy. Managers can initiate and drive their requirements, while Procurement has central oversight across the organization. The result is a clearer and more efficient way of working for everyone involved.
Fill brings each requirement into one connected workflow, supporting approvals, documentation, routine coordination, and notifications when action is needed. Managers no longer need to coordinate progress across several channels, while Procurement has improved visibility throughout the process.
The new way of working has gained strong buy-in among Green Cargo’s hiring managers, particularly due to its ease of use, reduced manual administration, and access to support. Stronger governance has been combined with a process designed to make everyday work simpler.
Fill connects extensions to the required approval, agreement generation, and signature process. Green Cargo can see what requires action and keep each agreement moving forward.
As a result, 98% of consultant agreements are now completed on time. Procurement also has a consolidated view of active consultants, renewal dates, suppliers, costs, approvals, and signatures.
Green Cargo has made competitive RFQs a standard part of sourcing new consultants. Suppliers compete through one structured process, allowing Green Cargo to compare candidates, rates, availability, and commercial terms before making a decision. For competitively sourced new consultant assignments, Green Cargo has seen cost reductions of 10–15%.
The new operating model has also enabled Green Cargo to manage consultant procurement more directly and reduce its reliance on previous MSP arrangements.
Green Cargo now operates one connected consultant procurement process across the organization. Managers have a simpler way of securing the expertise they need, while Procurement has improved oversight to manage costs, compliance, and supplier relationships.
In less than eight weeks, Green Cargo established a governed and streamlined operating model with strong buy-in from hiring managers, without making Procurement a bottleneck. The result combines stronger procurement control with measurable savings and a better experience for the business.
